Tag Archives: Business process outsourcing
Management Styles – Predictive Management vs. Post-Mortem Management
Well, I haven’t done MBA, so I don’t know whether this has already been defined or not. But having a business acumen and having a degree are two different things altogether. And it is not necessary that business acumen should … Continue reading
BPO Fraud
One of the hot topics in BPO business is Fraud. If you take a close look at any of the frauds in the BPO business, you will infer that it is no different from any other scam. There is no … Continue reading
Posted in Call Center Business
Tagged BPO, Business, Business process outsourcing, Call centre, Consultant, Fraud, India
15 Comments
Evolution of Key Services and Verticals in BPO
Who would think that the simple task of telephone operator would expand into $5 billion plus industry, two decades ago? The answer in reality is BPO. Today, in India alone a million BPO personnel do much more than answer telephone … Continue reading
How to Start a Call Center or BPO
Hello friends, A lot of budding entrepreneurs are turning to the BPO industry now-a-days. Even though it looks promising, it is not as easy. I have experience starting a call center and I wish to share a few things that … Continue reading
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